🔋 Fulfillment Nearing Completion — Shipping, Support & Final Campaign Updates
21 days ago
– Mon, May 18, 2026 at 03:37:20 AM
Dear Backers,
First of all, thank you again for supporting and trusting our first AMPSOS 170W Power Bank project.
This project achieved a small but very meaningful success for us. However, this is only the beginning.
For AMPSOS, making a product is not only about functionality or specifications. We also want our products to feel practical, personal, enjoyable to use, and able to reflect the individuality and lifestyle of the people carrying them.
Over the past months, we spent a very long time handling:
- production adjustments
- certifications
- battery shipping restrictions
- customs situations
- international logistics
- after-sales support
- technical troubleshooting
The project timeline ultimately became around 4 months longer than originally planned.
Thank you sincerely for your patience throughout this process.
📦 Final Fulfillment Status
At this point, most fulfillment has already been completed.
For a long time, we kept the project open because there were still around 10 backers who had not completed the final BackerKit survey or shipping payment.
Recently, after discussing internally, we decided to directly cover the remaining shipping costs ourselves and proceed with shipment anyway, so that we could finally complete this first campaign properly.
Those remaining shipments have now been arranged and should gradually arrive.
🛠️ Support & Remaining Issues
Because this campaign lasted much longer than expected and involved a large number of international support situations, there may still be some remaining follow-up cases.
For example:
- customs reimbursement discussions
- previously promised support arrangements
- shipping-related compensation discussions
- unresolved logistics situations
- technical support requests
If I accidentally missed a previous message or forgot a promised follow-up, please feel free to contact me again through Kickstarter messages or email.
I will continue handling these cases individually.
📩 [email protected]
🔋 About Product Issues / Battery Protection Situations
A small number of users may experience battery protection lock situations after long transportation or storage.
If your product appears unresponsive, please:
- send me a short video showing the issue
OR
- schedule an online troubleshooting session with our technical engineer
After inspection, if we confirm the issue is related to hardware defects rather than protection lock, we will arrange an appropriate solution, including replacement or refund support if necessary.
🎁 About The 80 Contributor Gifts
I still remember the previously promised contributor gifts for selected community members from the first AMPSOS Kickstarter campaign.
The arrangement may be a little slower because many things are happening at the same time recently, but these gifts will still be arranged gradually.
Thank you again for your patience and understanding.
With this, the first AMPSOS Kickstarter project is now basically reaching its final stage.
If you have any remaining questions regarding:
- your order
- shipping
- product usage
- technical issues
- retail purchases
- or any other support matters
please feel free to continue contacting me through Kickstarter messages or email.
📩 [email protected]
Response times may occasionally be a little slower because many things are happening at the same time recently, but I will continue handling support and follow-up issues.
Thank you again for all the support, patience, trust, feedback, and encouragement throughout this journey.
In the next update, I will share more details about the current progress of AMPSOS Nomad, which is now basically reaching the final ready stage.
More updates coming soon.
— Katherine
AMPSOS
🔧 Important Support Notice — Power Bank Protection Lock & Reactivation Guide
21 days ago
– Mon, May 18, 2026 at 02:53:00 AM
Dear Backers,
A small number of users may experience a situation where the AMPSOS Power Bank appears unresponsive after extended storage or transportation.
In most cases, the issue is related to the internal protection system rather than hardware damage.
The device may have entered battery protection mode (deep-discharge protection), which is a normal safety mechanism used in high-power lithium battery products.
🔋 If Your Power Bank Does Not Respond
Please try the following steps carefully.
1. Use a Higher-Power USB-C PD Charger
A laptop charger or MacBook USB-C charger is recommended.
2. Connect to the Main USB-C Input Port
Please use the primary USB-C charging/input port on the power bank.
3. Leave the Device Connected for 30–60 Minutes
Even if the screen does not immediately light up, please keep the charger connected continuously.
4. Try Another USB-C Cable
A fully functional USB-C cable is important during the reactivation process.
🛡️ Why This Happens
To protect the battery cells, the internal Battery Management System (BMS) may automatically enter protection mode when battery voltage becomes too low after storage or transportation.
Once stable USB-C PD input power is detected, the protection system can usually reactivate automatically and normal charging will resume.
🧪 If The Device Still Does Not Work
Please contact me directly so I can help determine whether the issue is related to protection lock or a possible hardware issue.
To help speed up diagnosis, please choose one of the following:
• Send a Short Video
Please show:
- the charger
- the cable
- the charging connection
- the screen response (or lack of response)
• Schedule a Zoom Troubleshooting Session
I can arrange an online troubleshooting session with our technical engineer.
📅 Monday–Friday available
📦 Replacement / Refund Support
If we confirm that the issue is caused by a defective unit rather than protection lock, we will arrange an appropriate solution as soon as possible, including replacement or refund support.
📩 Kickstarter Message or Email
[email protected]
Thank you again for your support, patience, and trust throughout this project.
AMPSOS Team
👉 🔥 AMPSOS Update — Nomad Project Progress
4 months ago
– Fri, Feb 06, 2026 at 08:00:48 AM
Hi everyone,
Here’s an update on Nomad, including a community-driven design improvement and a more complete overview of the unit’s ports and capabilities.
(In this update, we’ll first share the current progress of the Nomad project, and in the next update (coming tomorrow), we’ll provide a detailed update on the fulfillment status of our current campaign.)
Community Feedback → Strap Carrying Option ✅
In our backer survey, one backer shared a very practical request:
For some users (especially women or older users), carrying Nomad by hand for long periods isn’t always convenient — even if the unit itself isn’t heavy.
So we decided to support hands-free carrying.
✅ A hand-carry strap will be included with every Nomad
➕ A shoulder strap will be offered as an optional add-on accessory
This way, people who want it can get it, while others don’t pay extra for something they won’t use.
Strap Customization & Personal Style 🎒✨
We also want Nomad to feel a bit more “yours,” not just a tool.
If you add the shoulder strap, you can personalize it however you like, for example:
Add a fun badge / patch
Clip on a keychain
Hang a small plush / pom-pom
Attach a bracelet charm / bead string
Add a name tag or small ID label
Small details, but it makes the setup feel personal and easy to recognize.
Standard Mounting Holes (Not Only for Straps)
To support the strap option, we added three standard mounting holes to the enclosure.
These holes follow common standard screw specifications, so they’re not limited to straps only.
They can also work with many accessories such as:
Camera / tripod mounts
DJI / creator handles
Brackets and extension arms
So beyond carrying, it also opens up use cases like outdoor filming, live streaming, and custom rigs.
Ports & Controls (What You Can Plug In)
Based on the Nomad spec sheet and the product images, Nomad includes:
AC Output
1× AC outlet (rated 300W, 600W peak)
DC Output
1× DC5521 output (rated 12.8V / 10A, up to 128W)
USB Outputs
1× USB-A (up to 45W)
2× USB-C
1× USB-C (up to 45W)
1× USB-C (up to 100W, bi-directional in/out)
Inputs
1× USB-C input (up to 100W, bi-directional)
1× DC5521 input (rated 12–28V / 8A, up to 150W)
(This is the port typically used for solar input as well.)
Buttons / Features visible on the front
Power button
LED light control
Display showing system status (input/output and battery level)
Core Specs (Quick Summary)
Capacity: 192Wh
Battery: LiFePO₄ (Lithium Iron Phosphate)
AC Output: 300W rated / 600W peak
USB-C PD: up to 100W (bi-directional)
Solar / DC input: up to 150W, with MPPT
Realistic Examples (What It Can Power)
We’ll keep this realistic and not exaggerated:
☕ Small travel coffee maker (~300W)
→ Enough to complete one full brew cycle
💻 Laptop (60–90W)
→ Around 2–3 full charges depending on your laptop and usage
📷 Camera + monitor setup (50–80W)
→ Roughly 2–3 hours of continuous use
📱 Phones / small devices
→ Multiple recharges without issue
Current Status
The updated design (with the new mounting holes) is now in tooling
After tooling, we will build 10 sample units
These samples will be shipped to the agreed 10 backers for testing
We’ll share more once samples are ready and testing starts.
Thank you again for helping shape Nomad with your feedback and ideas. This product is still evolving, and many of the improvements we’ve made so far came directly from conversations with the community.
If you have any questions, suggestions, or ideas about Nomad, please feel free to share them with us.
Once we begin building samples, we will also start preparing a pre-launch page, where we’ll introduce Nomad in much more detail, including specifications, use cases, and design updates.
As always, thank you for supporting us and for continuing this journey with us into our next project.
For backers who previously supported AMPSOS / our earlier projects, we will offer a special internal discount if you’re interested in Nomad in the future.
More updates coming soon, and thank you again for being part of our community.
— The Team AMPSOS
Thank You to Our First Backers — Best Wishes for 2026 | Shipping Update & Project News
5 months ago
– Wed, Dec 31, 2025 at 07:36:47 PM
Thank you to all of our backers for your incredible support ❤️
This update is to say thank you — you are the reason AMPSOS exists.
You’ll find your first name included in the artwork above.
We’re deeply grateful for your trust, patience, and encouragement from the very beginning. Being our first backers means more to us than we can fully express, and we truly appreciate every bit of support you’ve given us 🙏
Shipping Status Update 📦
We’re happy to share that most orders are now either shipped or in the process of being arranged. All backers who have completed their surveys and final payments have entered the fulfillment process.
• Australia & New Zealand orders are shipped via direct international delivery ✈️
• Europe & the United States orders are fulfilled through local EU and U.S. warehouses for final delivery 🚚
Please note the following Kickstarter status meanings:
• When your status shows “Fulfilling”, it means your order is being prepared, and the shipping label has been created 🏷️
• When it shows “Shipped”, it means the next stop is your doorstep 🏡
If you haven’t received your package yet or have any questions, email is currently the fastest way to reach us. We’re also expanding our support team to respond more quickly 💬
Our goal is to complete all remaining deliveries by the end of this month. Thank you again for your patience and understanding 🙏
What’s Next: Nomad 🚀
Our next Kickstarter project, Nomad, featuring an AC outlet capable of powering everyday small devices and ideally suited for 3–5 outdoor activities, officially kicked off internally on December 31 — something many of you already know 👀
Below is an early sample image of the product. Please note that this is a first-round prototype, and we’re still actively optimizing both design and functionality. Your feedback is always welcome and will directly help guide further improvements 💡
We expect to ship 10 Nomad samples to selected backers around January 25, 2026.
For the initial release, we’re currently considering two core color options — one more grounded and bold, and one lighter and more energetic — to suit different styles and seasons better 🎨
As a promise to our original backers, when Nomad launches, you’ll receive access to our lowest internal backer pricing, even lower than early-bird tiers 🔒
More details will be shared soon 👀
A Special Moment to Share ❄️🌍
One of our backers on Kickstarter from France recently took our product and solar panel to Antarctica as part of a scientific expedition. Despite the extreme cold conditions, everything performed reliably and exceeded expectations 💪
We’re incredibly thankful for this real-world validation and for the photos generously shared with our community. In the future, we hope to explore more meaningful, non-profit, or demonstration projects together with our backers whenever opportunities arise 🤝
Before we close, we wish you a 2026 filled with abundance, surrounded by love and care, with light and hope ahead ✨
May the year bring you joy, strength, and everything you wish for 🌟
Thank you once again for being part of this journey ❤️
We couldn’t have done this without you.
Warm regards,
The AMPSOS Team
Update: Shipping Progress (AMPSOS and All Add-ons)
6 months ago
– Tue, Dec 16, 2025 at 07:14:11 AM
Dear Backers,
Thank you for your continued patience. We sincerely apologize that delivery is taking longer than expected. Below is a consolidated update on the current status of production, fulfillment, and shipping.
Production & Fulfillment Status
AMPSOS unit itself
For orders in the United States that include only the AMPSOS unit itself (without any add-ons), fulfillment has largely been completed, meaning these orders have already entered or completed the delivery process.
Solar panels
All solar panels were completed about 10 days ago (roughly 2 weeks ago) and have already entered the second shipping batch, which is currently in transit.
Charging adapters
Charging adapters were completed this week, which affected the timing of some second-batch shipments that include these components.
Shipping Status by Region:
United States
Orders from the first batch that were ready have largely completed fulfillment.
Second batch shipments are now moving and being dispatched progressively.
Europe
Tracking numbers for the first European batch have been generated
This shipment was subject to an export customs inspection
Current status: in transit, with ongoing follow-up on flights and clearance
UK, Australia, New Zealand, India, & other regions
We are making every effort to ship these orders within this week
Shipping to multiple countries requires separate customs and logistics handling, which adds complexity to execution
International Tracking (For Reference Only)
Below are the actual international tracking numbers for the current shipments.
They are shared for your review. Checking them is entirely optional and mainly reflects the international leg of transportation.
So that you know, these are bulk international shipments. Once the cargo reaches the destination country, packages will be handed over for local distribution, and individual tracking updates may appear later or only close to delivery.
Europe (first batch):
1ZB57B606838588795
1ZB57B606803264995
United States (second batch):
1Z88F19Y0361082871
1Z88F19Y0342150396
About Tracking Updates
Receiving a local tracking number usually means the package has already entered the final stages of delivery.
In some regions, tracking may show only limited updates or changes near delivery due to carrier system differences.
Important Reminder: BackerKit Survey Required
Some pledges have been fully paid, but the BackerKit survey has not yet been completed.
Without a study completed, we are unable to confirm shipping details and therefore cannot dispatch the order.
Please complete your survey as soon as possible so we can proceed with fulfillment.
Additional Notes & Commitments
☀️ Solar Deck Lights (First 80 Backers)
The solar deck lights promised to the first 80 backers have not been forgotten.
They will be shipped separately in a later batch, and we will fully cover all shipping and customs costs.
🎉 Nomad Giveaway (10 Winners)
The 10 Nomad giveaway units will be shipped as promised.
Final samples are still in production, which will result in a delay, but all prizes will be delivered, with no additional fees charged to backers.
A Note to Backers
We truly appreciate your patience and understanding.
We remain fully committed to delivering everything promised, even when this requires additional time and cost on our side.
If your order has been waiting for an extended period, please don't hesitate to message us. We will respond and help you as soon as possible.
Thank you again for your continued support.
— AMPSOS Team
